5th week @ Accommodation

Module 7 - Organisation of cleaning

Factors that have an affect on cleaning schedules:

1.         Arrivals

     2.      Departure

     3.      Type of establishment

     4.      Areas that are most soiled

     5.      VIP guests

     6.      Inhouse Policy

     7.      Amount of staff

     8.      Level of training staff has

     9.      Room status - arrivals

                                        - departures

                                        - in house

Benefits of effective and efficient working methods:

1. Job satisfaction

2. Customer satisfaction

3. Word of mouth factor

4. Good company image

5. Increase in sales

6. Time saving

7. Effective use of equipment

8. Effective use of cleaning chemicals

9. Training

Factors affecting the allocation of duties:

1. Room occupancy

2. Priority of room

3. Number of rooms to be cleaned

4. Company policies and procedures

5. Working hours

6. Unexpected arrivals

7. Amount of staff on duty

8. Experience of staff

9. Furnishings of area

Reasons for tasks to be designated:

1. OHS regulations

2. Personal hygiene factors

3. Use of resources in a good way

4. Job and customer satisfaction

Documents we use in the organization of cleaning:

1. Inspection checklist

2. Daily worksheet

3. Arrival and departure list

4. Inhouse list

5. Cleaning request

Explain the need to monitor standards:

1. Low standards will affect customer satisfaction

2. Hygiene can also be affected by poor standards

3. Problems can be identified and solved

4. Security/ safety risks can also be identified and eliminated

5. By monitoring you can see where training is needed and implement it

6. Helps to identify workload appropriately

Other departments in liaison with Housekeeping:

1. Food and beverage

2. Front office

3. Maintenance

4. Laundry

5. Purchase

6. Personnel

7. Stores

8. Security