7th week @ Accommodation

Module 9 - Care of textiles

Linen items used in accommodation:

Bedrooms     -     pillow cases

                     -     fitted sheets

                     -     mattress protectors

                     -     bedspreads

                     -     curtains

                     -     duvets

                     -     throws

                     -     towels etc

Restaurants  -     Table cloths

                     -     seat covers

                     -     napkins

                     -     overlays etc

Material types    -     cotton

                           -     wool

                           -     nylon

                           -     acrylic

                           -     polyester etc

Factors that determine the purchase of linen:

1. Quality of linen

2. Types of linen

3. Prices/ value of linen

4. Storage areas available

5. Facilities available for laundry types

Different types of laundering services:

1. Combined options

2. On premises laundry

3. Commercial laundry

4. Laundry hire

Linen control systems:

1. Clean for dirty

2. Requisition

3. Topping up

4. Set amount

Operational requirements of a linen storage area:

1. No unauthorized persons to enter storage area

2. Area must be easy to clean

3. Sufficient lightinh must be availabe

4. Area must be well ventilated

5. Area restricted to one or two persons

6. Linen gets signed in and out

7. Surfaces must be even and dry

8. Equipment must be maintained & checked daily to prevent fires and mnimize risks of fires. Fire extinguishers must be close and serviced.

Basic rules for stain removal:

1. Always wear protective clothing

2. Store stain removers out of reach of children. Dont store with food products

3. Read label instructions carefully and use chemicals accordingly

4. Avoid getting chemicals on your skin

5. Use chemicals in a well ventilated room

6. Dont use solvents near an open flame/ electical outlet

7. Seal containers properly

8. Never mix materials together. (bleach and ammonia forms toxic fumes when put together)

Procedure for making up a bed:

1.            Remove all soiled/ dirty linen

2.          Check for guest belongings

3.          Turn mattress over

4.          Place mattress protector and tuck in

5.          Place fitted sheet and tuck in

6.          Place flat sheet and tuck in at the bottom. At the top of the flat sheet pull back 30 cm and tuck in along sides

7.          Place duvet/ bedspread and make sure it is even on both sides and that it has no creases or bumps

8.          Place standard pillows followed by oxford pillows

9.         Fold throw and place at the end of the bed

10.      Fold towel and place them at the sides of the bed at the bottom

11.       Place scatter cushions

12.      Check overall appearance

6th week @ Accommodation

Module 8 - Design, Decor and Furnishings

What a customer needs from his accommodations:

1. A bedroom will need a ned, nightstands, closet and a chair/ bench

2. A dining room must have enough tables and seats for daily users

3. Comfortable seating arrangement with a TV in the family room. Add a fire place for warmth.

4. Sanitary items and electrical fittings can be powerful accents and are very visible

5. Color of rooms affect your mood. Light colors add space to a room and dark colors make it look small and cozy

6. Artificial lighting - Incandescant lighting is warm and soft and Fluorescant is harsh and glaring but focus orientated

7. Make a focal point, use rare pieces, beautiful collectibles or color contrasts. F.e. a piano, bed burning candles, anything out of the ordinary

8. Avoid traffic flow bumping into furniture. Arrannge furniture so people can walk easily without a problem

9. Remember space available, size of furniture, where the door is, seatings, light, wires etc. when placing the furniture

Explain the importance of room design:

Lodging facilities are designed to attract guests. Componetns can be used like furniture, wall coverings, floors & carpets, window coverings, fixtures and amenities. Color is also an important factor as it creates a certain atmosphere in a room. Special features make the room more attractiveto guests. You can use a fire place or waterfall as a focal point. Facilities such as ventilation and heating will also attract people who want such type of facilities.

5th week @ Accommodation

Module 7 - Organisation of cleaning

Factors that have an affect on cleaning schedules:

1.         Arrivals

     2.      Departure

     3.      Type of establishment

     4.      Areas that are most soiled

     5.      VIP guests

     6.      Inhouse Policy

     7.      Amount of staff

     8.      Level of training staff has

     9.      Room status - arrivals

                                        - departures

                                        - in house

Benefits of effective and efficient working methods:

1. Job satisfaction

2. Customer satisfaction

3. Word of mouth factor

4. Good company image

5. Increase in sales

6. Time saving

7. Effective use of equipment

8. Effective use of cleaning chemicals

9. Training

Factors affecting the allocation of duties:

1. Room occupancy

2. Priority of room

3. Number of rooms to be cleaned

4. Company policies and procedures

5. Working hours

6. Unexpected arrivals

7. Amount of staff on duty

8. Experience of staff

9. Furnishings of area

Reasons for tasks to be designated:

1. OHS regulations

2. Personal hygiene factors

3. Use of resources in a good way

4. Job and customer satisfaction

Documents we use in the organization of cleaning:

1. Inspection checklist

2. Daily worksheet

3. Arrival and departure list

4. Inhouse list

5. Cleaning request

Explain the need to monitor standards:

1. Low standards will affect customer satisfaction

2. Hygiene can also be affected by poor standards

3. Problems can be identified and solved

4. Security/ safety risks can also be identified and eliminated

5. By monitoring you can see where training is needed and implement it

6. Helps to identify workload appropriately

Other departments in liaison with Housekeeping:

1. Food and beverage

2. Front office

3. Maintenance

4. Laundry

5. Purchase

6. Personnel

7. Stores

8. Security