4th week @ Accommodation

Module 6 - Cleaning procedures

In this Module we learned about the cleaning procedures that Sondela follows.  There are certain steps we had to learn about cleaning a bedroom and bathroom and there is also a specific way we have to make up the beds! We learned about the different types of spoilages and the reason we clean the chalets and Makhato houses. We have a lot of cleaning chemicals and equipment we have to use. We had to identify the cross contamination hazards and the different types of finishes we have to clean. This Module was by far the longest one we had to do so far but I have learned so much!

Basic reasons for cleaning:

·        Customer expectation

·        Appareance

·        Expanding the life-span of surfaces and finishes

Different types of spoilage:

·        Dirt

·        Dust

·        Organic matter

·        Bacteria

·        Grafitti

Cleaning chemicals we use at Sondela:

·        Swish – Removes watermarks from sanitary fittings

·        Window cleaner – Removes marks from windows and mirrors

·        Bathroom cleaner – To wash the basin, bath, toilet and shower with.

·        Carpet shampoo – Removes stains on carpets and couches

·        Sunlight liquid – Removes grease from dishes

·        Descaler – Removes chalk from kettles

·        Oven cleaner – Removes fat/ greases from oven/ stoves

·        Furniture polish – Protects furniture/ wood and makes it shine

·        Air freshener – Used in the rooms to refresh the area after cleaning

·        Pine gel – Removes dirt from floors and refreshes

·        Bleach – Removes stains from white furnishings/ linen

·        R2/ multipurpose – Removes dirt from numerous surfaces

Cleaning equipment:

·        Manual – Towels, sweepers, brushes, brooms etc.

·        Suction – Vacuum cleaners, water vacuums and curtain steamers

·        Rotary – Polishing machine, dry foam shampooing

Cross contamination hazards:

·        One cloth for different tasks

·        Incorrect procedures

·        Personal hygiene factors

·        Clean/ soiled linen mixed

·        Using guest towels for cleaning

·        Not cleaning mops/ cloths

Different types of finishes:

·        Hard floors

·        Floor coverings

·        Walls & ceilings

·        Sanitary fittings

·        Furniture

Procedures for cleaning a bathroom:

·        Turn light on

·        Open windows

·        Check general condition of the room and report any problems/ faults to supervisor or maintenance

·        Remove rubbish and soiled linen

·        Dust all areas from top to bottom with a yellow cloth & feather duster

·        Clean bath, basin, toilet and shower by using bathroom cleaner and red cloth

·        Remember to wear protective clothing

·        Spray swish on all sanitary fittings

·        Allow to work then wipe off with red cloth and ensure it is watermark free

·        Clean windows, mirror and shower door by using window cleaner and blue cloth ensuring it is spot free

·        Replace any missing items/ amenities and towels

·        Sweep the floor an mop by starting from furthest point from the door

·        Check bathroom for overall product

·        Spray air freshener

·        Close windows

·        Switch off light

Procedures for cleaning a bedroom:

·        Turn on light

·        Open curtains

·        Open windows

·        Check general condition of room and report any fault/ problems to supervisor or maintenance

·        Remove all rubbish & soiled linen

·        Dust the room (cupboards, surfaces and appliances) from top to bottom using yellow cloth & feather duster

·        Polish the room by using green cloth and furniture polish (all wood furnishings)

·        Make up the bed by using clean linen

·        Clean windows and mirrors by using the blue cloth and window cleaner and ensure it is spot free

·        Replace all missing items/ amenities

·        Sweep/ vacuum the floor/ carpet and then mop/ wash it starting from the furthest point to the door.

·        Check room for overall appearance

·        Spray air freshener

·        Close windows

·        Turn off light

Procedures for making up a bed:  

·        Take off dirty/ soiled linen.

·        Check for guest belongings

·        Turn mattress over

·        Place mattress protector and tuck in along sides

·        Place fitted sheet and tuck in along sides

·        Place flat sheet and tuck in at the bottom. Fold the bottom corners as demonstrated, tuck in. Fold the top of sheet backwards with 30com and tuck in along sides

·        Place duvet/ bedspread and make sure it’s even at both sides of the bed. Make sure it’s free from creases and bumps

·        Place standard pillows followed by oxford pillows

·        Fold throw as demonstrated and place at the bottom of the bed

·        Fold towels as demonstrated and place at the sides of the bed

·        Place scatter cushions

·        Check overall product